Privacy Policy

This website, LearnWithHope.com, and the Hope's Voice™ brand — including the Hope's Voice™ Partner Program — are operated by Sherrell Brooks (referred to here as "we," "us," or "our"). For questions about this policy or your information, contact us at hopevoice.info@yahoo.com.

Two distinct experiences live on this website, and they handle information very differently:

• Hope's World — the free, child-facing story, song, and activity experience.
• Hope's Voice™ Partner Program — the paid, adult-facing curriculum platform for schools, libraries, childcare programs, and similar organizations.

The child-facing Hope's World experience is intentionally designed without child accounts. Children are never asked to create an account, log in, or submit personal information. There is no chat, no social features, no advertising, and no behavioral tracking or profiling of children.

Small optional preferences — such as volume, audio settings, or text size — may be stored locally in the browser on the device being used. These settings never leave the device and are not transmitted to us. This child-privacy commitment applies to Hope's World only; the adult Partner Program, described below, does collect information from adult purchasers and staff.

When an adult purchases or uses the Hope's Voice™ Partner Program, we collect the following categories of information:

• Organization name — the school, library, or program purchasing the license.
• Purchaser / administrator name — the person completing the purchase and administering the organization.
• Email address — used for the purchaser's account and for invited staff accounts.
• Staff account and invitation information — names and email addresses of staff invited by an organization's administrator, and the status of those invitations.
• Transaction and order information — order status, amount, and related details received from our payment provider. We do not receive or store payment-card numbers.

We use the information above only to:

• Administer accounts and provide access to the purchased program.
• Process payments and maintain order records.
• Send communications necessary to provide the purchased service (for example, staff invitation emails and essential account notices).
• Protect the security of the service and prevent fraud or misuse.
• Meet legal obligations where required.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payment and handles returns. When you make a purchase, your payment information is collected and processed by Paddle under Paddle's own privacy terms.

Payment-card details are entered directly into Paddle's secure checkout and are handled entirely by Paddle. This application never receives, stores, or has access to your payment-card number. We receive only the order information needed to activate and administer your access.

We do not sell personal information. Information may be shared only in these limited circumstances:

• Service providers — hosting, database, authentication, and email providers that process information on our behalf solely to operate this service.
• Paddle — as Merchant of Record, for the sale of the program, payment processing, tax compliance, and invoicing.
• Legal requirements — where disclosure is required by law or necessary to protect rights, safety, and security.

We keep account and order information for as long as an organization's access or account relationship continues, and afterward only as reasonably needed for record-keeping, fraud prevention, dispute handling, and legal obligations. When information is no longer needed, it is deleted or de-identified.

Depending on where you live, you may have rights over your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Request a copy of your information in a portable format, where applicable.

To exercise any of these rights, email hopevoice.info@yahoo.com. We will respond within a reasonable time. Some information may need to be retained where the law requires or permits it.

We use reasonable technical and organizational measures to protect personal information, including encrypted connections, access controls, and row-level access rules in our database that limit information to the organization it belongs to. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security, but protecting your information is a priority in how this service is built and operated.

If this policy changes, the updated version will be posted on this page with a revised "last updated" date.

For privacy questions, requests, or concerns, contact:

hopevoice.info@yahoo.com

Sherrell Brooks · Hope's Voice™ · LearnWithHope.com