Refund & Cancellation Policy

The Founding Partner license is a one-time payment of $299 for one year of access at one location. It is not an automatically renewing subscription: there is no recurring annual charge, and therefore nothing to cancel. When the year ends, access ends unless you choose to make a new, affirmative renewal purchase.

Refund requests may be submitted within 14 calendar days of the original purchase date. To request a refund, contact hopevoice.info@yahoo.com. Approved refunds will deactivate the organization’s Hope’s Voice™ Partner Program entitlement while preserving the organization account and staff membership records. This policy does not limit any rights that may be required by applicable law or provided through Paddle as Merchant of Record.

When you contact us, please include the email address used at checkout and your organization name. You can also request a refund through our payment provider, Paddle, at paddle.net.

Refunds are processed through Paddle, our Merchant of Record, and are subject to Paddle's refund processes and requirements. We will work with you and Paddle to review each request fairly and promptly.

Once a refund is completed, the refunded Hope's Voice™ entitlement is deactivated and Partner Program access for that license ends. Your organization record, staff accounts, and memberships are not deleted — they remain in place — but program content will no longer be accessible unless a new license is purchased.

Nothing in this policy limits or removes any consumer rights you have under applicable law. Where the law gives you refund or withdrawal rights, those rights remain fully in effect.

hopevoice.info@yahoo.com

Sherrell Brooks · Hope's Voice™ · LearnWithHope.com